Shipping Information
At Penny’s Gluten-Free Bakery, we take great care in packing every order to ensure it arrives safely and ready for you to enjoy.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed over weekends or public holidays will be processed on the next business day.
Delivery
We currently deliver throughout South Africa.
Delivery is handled by trusted courier partners, and shipping options will be displayed during checkout.
Once your order has been dispatched, you will receive confirmation that your parcel is on its way.
Delivery Times
Estimated delivery times are:
- Major cities: 2–5 business days
- Outlying areas: 3–7 business days
Please note that these are estimates and may vary due to courier delays, weather or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping option.
Order Tracking
Where available, tracking information will be sent once your parcel has been dispatched so you can follow its journey.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:
Please include your order number and photographs of the product and packaging so we can resolve the issue as quickly as possible.
Questions?
If you have any questions about shipping or your order, we’d love to help. Please contact us at pennysglutenfree@gmail.com.